Why does travel insurance need to be flexible?

Travel insurance is something we all need, but many of us don’t see any value from it until we
need to make a claim. This is the moment of truth, where we may come to realise that the policy
wasn’t quite right for our needs or find the process of claiming slow and frustrating. With so
much choice on the market, do we really understand exactly what we are covered for, and why
is it so important to make sure the policy is flexible enough to adapt to our plans?

Over the summer, we (Gigasure) launched with an innovative suite of insurance products
including Travel, Backpackers, and Car Hire Excess insurance. Our policies are designed to
elevate the insurance experience by putting customers at the heart of its service. We do this by
putting unprecedented control in our customers' hands to enable travellers to customise their
insurance policy to align with their specific needs and budget.

Gigasure policies can be purchased through the website or the mobile app. We offer a unique
policy customisation process that empowers customers to tailor their cover to their exact
requirements, using toggles to add or remove benefits. Beyond this initial customisation,
Gigasure also provides a range of add-ons to extend coverage for activities not included in the
standard plan, enabling truly bespoke insurance solutions.

We designed the Gigasure app to serve as a comprehensive policy management tool, setting us
apart from traditional insurance providers. Policyholders can easily modify their policy mid
term, contact support, submit a claim, and instantly access all policy documents - eliminating
the need to search through old emails.

For the spontaneous traveller, the Gigasure app offers on-demand Boosts, allowing users to
upgrade their plans on the go. These Boosts can provide coverage for impromptu activities like
adventure sports, cruises, and more. Additionally, the app features GigaShield, a real-time
Flight and Baggage Delay insurance benefit providing real-time cash benefits, further
personalising the insurance experience.

At Gigasure we believe travel insurance should adapt to the customer’s journey, not the other
way around. By combining a flexible policy build with dynamic management tools, we deliver a
truly customised and responsive insurance solution, marking a significant shift from the one
size-fits-all approach found in traditional policies.

Gigasure is focused on being there for customers when they need it most

The last thing any traveller wants is to find themselves in a situation where they need to make a
claim, only to discover that they weren’t properly covered. Understanding what’s included in
your policy from the start gives you peace of mind. With Gigasure, you’ll know exactly what to
do if your flight is cancelled, your luggage goes missing, or you decide to rent that jet ski on a
whim.

Having a flexible travel insurance policy is all about having the freedom to explore, change
plans, and have new experiences without fear of financial repercussions. It’s important that
travellers take the time to understand their policy at purchase, ensure it covers everything they
are likely to do (and allow things they might not have planned for), and enjoy their travels with
the peace of mind that comes from knowing they’re protected.

One of the biggest misconceptions travellers have is assuming that their standard travel
insurance policy will cover everything they need. In addition, they may not know that it is vital to
have a flexible policy, and here’s why:

Embracing the change of itinerary

Many people like to plan the perfect holiday in advance, putting the right cover in place. But all
best laid plans can be broken within a second when you reach the destination and are
presented with new experiences. Recent research shows that 54% of travellers make changes
to their itinerary while they are away so it is crucial to have a policy that allows flexibility and the
ability and add on elements of cover, even while travelling, to make the most of the trip and
enjoy the adventures that lie ahead.

Instant cover for last minute adventures

47% of modern travellers are increasingly prioritising activities. A flexible Gigasure policy
means you can get instant coverage for those last-minute adventures you happen to come
across. With Gigasure’s policies, you can adjust your main cover, purchase Boosts in real-time
through the app and get insured straight away. This leaves travellers safe in the knowledge they
are covered for all eventualities.

Most cost-effective cover

Choosing a more flexible policy gives travellers greater control over the cost of their cover. A
bespoke, flexible travel insurance policy that can be tailored to an individual or family by adding
or removing benefits that align with their specific needs and budgets, ensuring they only pay for
what they need. By offering the ability to add on elements of cover while travelling, policy
holders only pay for specific cover from when they need it. Gigasure also offers real-time cash
payments in the event of a flight or baggage delay, helping travellers cover the costs of
necessities and allowing them to continue their holiday without disruption.

Usability – technology for convenience

Delivering a tech-friendly customer experience involves several key factors, but here are three
important aspects, which Gigasure keep hammering home!

1.) Personalisation and Customisation – customers expect products tailored to their specific
needs. Personalisation helps customers feel valued, while customisation enables them to
build a policy that matches their unique requirements. Gigasure delivers this via our purchase
journeys and app self-service features.

2.) Seamless and intuitive experience – ease of use and clarity are essential for building
customer trust and satisfaction. A complicated process can lead to frustration and
abandonment. At Gigasure we built a digital interface that is simple and follow that up with
easy-to-understand customer documentation.

3.) Speed and efficiency – Gigasure attracts customers that expect fast responses and efficient
processes. To help bridge the digital aspects of its Travel Insurance and Backpackers products,
we provide instant policy management, provide quick quotes and purchases, and a streamlined
claims process, which is accessible via our app. Lastly, push notifications and reminders keep
their policyholders informed about important updates, like renewal alerts, at just the right time.

In partnership with Gigasure